RouteNote Privacy Policy
1. Introduction
At RouteNote, we want to give you the best possible experience to ensure that you enjoy our service today, tomorrow, and in the future. Your privacy and the security of your personal data is, and will always be, enormously important to us. So, we want to transparently explain how and why we gather, store, share and use your personal data - as well as outline the controls and choices you have around when and how you choose to share your personal data.
That is our objective, and this Privacy Policy (“Policy”) will explain exactly what we mean in further detail below.
2. About this Policy
The Policy applies to all RouteNote services and any associated services (referred to as the ‘RouteNote Service’). The terms governing your use of the RouteNote Service are defined in our Terms and Conditions of Use (the “Terms and Conditions of Use”).
From time to time, we may develop new or offer additional services. If the introduction of these new or additional services results in any change to the way we collect or process your personal data we will provide you with more information and additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Policy.
The aim of this Policy is to:
1. Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with;
2. Explain the way we use the personal data that you share with us in order to give you a great experience when you are using the RouteNote Service; and
3. Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy.
We hope this helps you to understand our privacy commitments to you. For information on how to contact us if you ever have any questions or concerns, please visit our contact form. Alternatively, if you do not agree with the content of this Policy, then please remember it is your choice whether you want to use the RouteNote Service.
3. Your rights and your preferences: Giving you choice and control
You may be aware that a new European Union law, called the General Data Protection Regulation or "GDPR" gives certain rights to individuals in relation to their personal data. Accordingly, we have implemented additional transparency and access controls in our Privacy Center and Privacy Settings to help users take advantage of those rights. As available and except as limited under applicable law, the rights afforded to individuals are:
4. How do we collect your personal data?
We collect your personal data in the following ways:
5. What personal data do we collect from you?
Personal data collected when you sign up for the RouteNote Service
RouteNote collects Account Registration Data - This is the personal data that is provided by you or collected by us to enable you to sign up for and use the RouteNote Service. This includes your email address, name, address, telephone number, gender, postal code, and country.
Some of the personal data we will ask you to provide is required in order to create your account. You also have the option to provide us with some additional personal data in order to make your account more personalized.
The exact personal data we will collect depends on the type of RouteNote Service and whether or not you use a Third Party Service (as defined in the Terms and Conditions of Use, such as Facebook) to sign up and use the RouteNote Service. If you use a Third Party Service to create an account, we will receive personal data via that Third Party Service but only when you have consented to that Third Party Service sharing your personal data with us.
Personal data collected with your permission that enables us to provide you with additional features/functionality
Marketing Data - This personal data is used to enable RouteNote and our partners / service providers to send you marketing communications either:
6. How do we use Cookies, IP Addresses and other variables?
The RouteNote website logs your IP address and uses standard technology called cookies, which are small data files that are downloaded onto your computer when you visit routenote.com. Cookies automatically identify your browser to the RouteNote website server whenever you interact with the website. We use cookies and the information they provide to improve our services and the quality of your experience while visiting routenote.com.
Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our Website's most attractive features.
We may use third party service providers for the limited purpose to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity on the RouteNote website. We may permit these service providers to use cookies and other technologies to perform these services for RouteNote. This Privacy Policy covers the use of cookies by RouteNote and does not cover the use of cookies by any advertisers or other third parties with whom RouteNote may work. RouteNote does not access or control such third-party cookies; please refer to those companies' privacy policies.
Many websites gather certain non-personal information automatically and store it in log files, including things like your IP addresses, browser type, Internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. None of this information identifies you directly. RouteNote may also enable this technology for use in ways that are commonly accepted by industry practice.
For more information about cookies, including deleting and controlling cookies, please visit aboutcookies.org.
7. What do we use your personal data for?
When you use or interact with the RouteNote Service, we use a variety of technologies to process the personal data we collect about you for various reasons. We have set out below the reasons why we process your personal data, the associated legal bases we rely upon to legally permit us to process your personal data, and the categories of personal data used for these purposes:
To communication with you for RouteNote Service
Legal Basis for the processing purpose:
Categories of personal data used by RouteNote for processing purposes:
To process your payments to prevent or detect fraud including fraudulent payments and fraudulent use of the RouteNote Service.
Legal Basis for the processing purpose:
Categories of personal data used by RouteNote for processing purposes:
8. Sharing your personal data
We have set out the categories of recipients of the personal data collected or generated through your use of the RouteNote Service.
Information we may share
Other RouteNote Group companies - We will share your personal data with other RouteNote Group companies to carry out our daily business operations and to enable us to maintain and provide the RouteNote Service to you.
Law Enforcement and Data Protection Authorities - We will share your personal data when we in good faith believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant, a court order, or a subpoena. We also will also share your personal data where we in good faith believe that it is necessary for the purpose of our own, or a third party’s legitimate interest relating to national security, law enforcement, litigation, criminal investigation, protecting the safety of any person, or to prevent death or imminent bodily harm, provided that we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Opt-ins and consent - We do not share personally identifiable information with other third-party organizations for their marketing or promotional use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in. Except as set forth above, you will be notified when your Information may be shared with third parties, and will have the option of preventing the sharing of this information.
9. Data retention and deletion
We keep your personal data only as long as necessary to provide you with the RouteNote Service and for legitimate and essential business purposes, such as maintaining the performance of the RouteNote Service, complying with our legal obligations, and resolving disputes.
If you request, we will delete or anonymise your personal data so that it no longer identifies you, unless, we are legally allowed or required to maintain certain personal data, including situations such as the following:
10. Keeping your personal data safe
We are committed to protecting our users’ personal data. We implement appropriate technical and organisational measures to help protect the security of your personal data; however, please note that no system is ever completely secure.
Your password protects your user account, so we encourage you to use a unique and strong password, limit access to your computer and browser, and log out after having used the RouteNote Service.
11. Changes to this Privacy Policy
We may occasionally make changes to this Policy.
When we make material changes to this Policy, we’ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the RouteNote Service or by sending you an email. We may notify you in advance.
Please, therefore, make sure you read any such notice carefully.
12. How to contact us
Thank you for reading our Privacy Policy. If you have any questions about this Policy, please contact our Data Protection Officer by using the ‘Contact Us’ form or by writing to us at the following address:
RouteNote Ltd
Kernow House
Gas Hill
Truro, Cornwall, TR1 2XP
United Kingdom
We hope you enjoy RouteNote
© RouteNote Ltd.
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